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Have questions about your account, winnings, or need support? Our expert team is ready to assist you 24/7.
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Quick Answers
Find instant answers to the most common questions our players ask.
How quickly are winnings paid out?
Winnings are typically processed within 24 hours for amounts under $10,000. Larger prizes may take 2-3 business days for verification and processing.
Is my personal information secure?
Absolutely. We use bank-level 256-bit SSL encryption and are fully licensed by ACMA. Your data is protected with the highest security standards.
Can I play from anywhere in Australia?
Yes! You can play from any state or territory in Australia. We're licensed to operate nationwide and offer all major Australian lottery games.
What payment methods do you accept?
We accept all major credit cards, PayID, Apple Pay, and Neosurf. All transactions are secure and processed instantly.
How do I know if I've won?
We'll notify you immediately via email and SMS when you win. You can also check your account dashboard or our results page anytime.
Still have questions?
Contact Our Support Team